Worldwide service and warranty policy in marketing is a crucial aspect of building customer trust and satisfaction, as it provides assurance to buyers that the manufacturer will address potential issues with the product within a specified timeframe and under certain conditions,. This policy is a key selling point, influencing purchase decisions by mitigating perceived risk and demonstrating the manufacturer's commitment to product quality.

By understanding it MUSAK derived it warranty and service policy as under.

• The Warranty of the product shall be only with respect to defects of manufacturing for a period of 24 months from the date on invoicing to end customer for the Premium Models Only and 12 months for other Models , The period of 24 months can be as USP (Unique Selling Proposition) which is a specific factor that differentiates MUSAK product and service from its competitors.
• MUSAK will focus to appoint its authorised service center at every dealership areas.
• The warranty does not extend to any damage or wear to the products resulting from abnormal operating conditions, accident, abuse, misuse , unauthorised alteration or repair. Further this warranty will not hold if the pump is not used exclusively for the purpose of pumping clear, cold fresh water and for damages caused due to slit, excessive and more than permitted level of sand or any other foreign particles in water.
• The warranty does not hold good if the supply voltage is not within prescribed range, Further it does not hold good for all electrical components including burning of electrical winding and capacitors.
• The warranty does not cover if the defects caused due to dry running, wrong relay current setting and failure of any electrical equipments like control panel.
• The warranty does not hold if the pump is operated at load, over and above its specified range of operation or at a very low head below its specified range.
• The warranty shall not cover any of charges including cost of removal, Installation, Transportation etc.
• The scope of warranty shall extend only to the repairing or replacing the defective parts free of charge , The decision as to whether a part should be repaired or replaced shall be at the sole discretion of the company, In case of replacement of parts, The defective part will become property of the company, The defective pump has to brought to authorised service center or dealer, warranty card and the document evidencing purchase and failure details to obtain warranty claim, Failure to present it shall render the warranty claim invalid.
• The liability of the company under the warranty shall not extend to any incidental or consequential damages, losses of expenses arising out of or in course of installation, use or any other causes or any claim arising out of fire, accident, wilful damage, transit damage.
• The warranty does not hold good if the serial number is deleted, defaced or altered.
• In case of dispute during the warranty period for establishing the cause of breakdown, until it is established that it is manufacturing defect, authorised dealer / service centre will render service and supply spared only of receipt of payment.
• The warranty becomes only valid if the date of purchase is confirmed by the dealers stamp and signature on the warranty card
• In case of any dispute or claims over the terms of this warranty , the decision of the company shall be final.
• The Warranty registration has to be done through online once pump got sold without fail , Late registration will be not be entertained during warranty claims and the Product warranty period stands Nil.
• Any dispute is subject to Coimbatore jurisdiction, other courts jurisdiction excluded.